We were so happy with every aspect of our stay at the Hotel Sorrento. From the valet, to the front desk, to the bell hops, to the room cleaners, to the restaurant and room service, all staff were helpful and kind and efficient. The hotel was at less than full capacity due to the reduced travel during the pandemic, but nonetheless we were treated as valued and respected guests. When we needed a chair switched in our room to accommodate a special need, it was done quickly and cheerfully.
The COVID precautions were carefully observed by the hotel. I hope when you read this review, the need for such strict attention to detail will be past, but I think it speaks volumes for the hotel, staff, and management that they would be so careful.
The building is old, and charming. It reminded me of staying at the Plaza in New York, but with a west coast signature.
We chose the Sorrento for its closeness to Virginia Mason and the presence of air conditioning. They do have a medical discount rate if you need it, but the whole experience was exceptional on its own.
I highly recommend this hotel and its staff.